FAQ's

Send us your residential cleaning service questions!
If you have additional questions about our maid service or other home services that you would like answered, please email our helpdesk for quick and friendly assistance.

Are you insured and bonded to perform maid and cleaning services?

Our insurance is the best available. We're not "just" bonded, but have liability, crime and employee accident coverage. Your home, our team members and The Maids Home Services are included in the coverage. If you'd like, we will send you a certificate validating our insurance.

Must I be at home when you clean my house?

It's your choice. Many of The Maids Home Services customers prefer to give us a key. Others leave us a key in a safe place each visit. Alarm systems can either be left off or you can give us entry/exit codes. By far, the most efficient and problem-free way for everyone is for you to give us a key and alarm codes.

How do you protect my keys?

Your key is secured in a locked key storage device to which only The Maids Home Services managers have access. The key is issued to the team leader on the day of your clean. The team leader returns the key at the end of the day and management returns it to the secured container. In the unlikely event your key is lost, we're even insured for key replacement and re-keying your locks.

How many people will clean my home?

We work in teams of four, one of whom is a Team Leader (supervisor). Four-person teams prove to be the most efficient because each employee can concentrate on a specific task while in your home. Our tasks include vacuuming, dusting, kitchens and bathrooms, all of which adhere to our unique 22-step Healthy Touch ® deep cleaning system.

What if I would like something cleaned that is not part of your home cleaning system?

The Maids Home Services offers a wide variety of additional home services and special projects that can be tailored to your exact needs. Contact us for more information about specific projects and guidelines.

Do I need to provide my own house cleaning products?

The Maids Home Services will always arrive at your home in one of our yellow company cars with our own cleaning products and equipment. All of our products are environmentally-preferable and are safe for small children and pets. Visit our Healthy Touch ® page for more information about the products we will use in your home.

Will I always have the same maid service team?

We make every effort to have the same team in your home. Occasionally there may be a change in a team member due to illness. The Maids Home Services team leader's job is to learn your home and to teach the team members to deliver the quality that you would expect.

Are your housecleaning teams trained and supervised?

Team members are trained before they're permitted to enter your home. Training continues as we learn about new products/methods and to reinforce prior training. Each team includes a Team Leader to see that cleaning tasks are correctly completed. Managers make periodic visits to homes to ensure we're meeting service commitments. We even have a person dedicated to Quality Assurance and Training.

How do I pay for your residential cleaning services?

Payment is due at time of service. You may pay by cash, personal check or accepted credit cards. If you aren't home during our first visit, we will ask you for the full estimated amount, plus tax. If it takes less time than we estimated, we will refund the difference or apply it to our next visit, as you prefer. On regularly scheduled visits, we ask you to leave payment on the kitchen countertop. If you prefer to pay by credit card, we will handle that process from our office.

What are your house cleaning rates?

Fees are based on the condition and size of the home. It is best to contact us for an estimate. Our sales consultants will walk you through our cleaning processes and provide you with a price for a service that has been created to fit your specific needs. We provide free, no obligation estimates right over the phone!

Is your house cleaning work guaranteed?

The Maids Home Services backs all work with a 100% Satisfaction Guarantee. If you're unhappy with any area we've cleaned, just call within 24 hours and we'll come back and reclean it free of charge.

Are your employees legal citizens of the US?

The Maids Home Services franchises comply with the Immigration Reform and Control Act (IRCA) and follow procedures to verify that employees are authorized to work in the U.S. All employees are required to fill out Form I-9, the employment eligibility verification form, and provide necessary employment eligibility documentation, before starting work.